Return
While we work hard to make matches that last a cat’s lifetime, we understand that situations can change. If you’re experiencing challenges after adoption, please take the following steps:
Step 1:
Contact our Adoption Team. We can provide behavior guidance and resources to help address the issue and keep the cat out of the shelter system. If keeping the cat is not possible, we can help you think through safe rehoming options, such as placing the cat with a trusted friend or family member.
Step 2:
If the situation cannot be resolved, you’ll need to begin the surrender process by completing an intake application. For the cat’s well-being, we ask that adopters return cats to Simply Cats rather than surrendering them to another shelter or rescue.
Once the application is received, an intake appointment will be scheduled. Cats must meet our intake criteria at the time of the appointment. Adoption fees are non-refundable, and all surrenders are subject to a surrender fee at the time of the appointment.